ShapeUp only accepts online booking for group classes. Personal classes are booked only via e-mail, whatsapp or message through application. In order to book your class, you must have a class credit in your account.
All services must be pre-paid.
Classes are non-refundable, exchangeable, or transferable.
VAT is not included in our prices.
There's instalment option without limit blocking for the packages are valid more then one mounth.
Grip socks must be worn during the Megaformer class for hygienic and safety reasons. For the ones who forget theirs, we have them at the studio available for purchase.
ShapeUp reserves the right to add group classes to the scheduled private class hours.
The Megaformer and Yoga studios open 15 minutes before class. First timers on Megaformer must arrive no later than 10 minutes before class starts for a safety orientation on the machine.
If you're running late and have not notified the studio by email or phone your spot may be given to a standby member. Please note, in order to maintain the flow of the class, our instructors lock the studio door 5 minutes after class start.
Class Cancellations
We have a 12 hours cancellation policy. That means if you cancel your class 12 hours before the class you will receive your credit back onto your account.
Classes that are cancelled within 12 hours before the class start will be considered late cancellation and charged as if attended.
All group classes should be cancelled online. In order to do that log into ShapeUp application, go to My Reservations, and click Cancel next to the preffered class time.
Personal classes can be canceled via phone call, whatsapp, e-mail or application message.
Waitlist Policy
If the class you want to attend is full, you can join the waitlist. To join the waitlist you must have a class credit in your account. If a spot opens up, you will be notified by SMS or ShapeUp App notification. Once your approval obtained, you’ll be registered for class and credit will be reduced from your account.
Private Class
Unlimited Package Info
The package is not transferable and cannot be shared.
There is a limit of one session per day, including waitlist.
ShapeUp is not responsible for any bank overdraft or credit card limit fees due to insufficient funds.
You may not pause or freeze any Unlimited memberships.
Monthly Unlimited or All in One Unlimited package will be auto-renewed at the same date as you purchased your previous membership, and the amount will be deducted from your credit card.
If you want to cancel your Monthly Unlimited or All in One Unlimited membership at any point, please email our studio 3 days prior to the expiration date of the current membership and we will cancel the auto-renew.
At each late cancellation or not showing up to the fully booked class, your membership will expire one day earlier.
ALL IN ONE (YEARLY UNLIMITED) PACKAGE ADVANTAGES
8 Months Installment Without Limit Blockage
10% Discount at ShapeUp Store
10% Discount on All the Workshops
10% Discount on All Collaborations
9 Class Guest Pass (3 Classes for each Megaformer, Yoga+, Running Academy)
