Policies

 

CANCELLATION

We have a 12 hours cancellation policy. That means if you cancel your class 12 hours before the class you will receive your credit back onto your account. Classes that are cancelled within 12 hours before the class start will be considered late cancellation and charged as if attended. 

All group classes should be cancelled online. In order to do that, log into ShapeUp application, go to My Reservations, and click Cancel next to the preffered class time. Personal classes can be canceled via phone call, whatsapp message, e-mail or application message.

For clients enrolled in ‘1, 3 or 6 Months Unlimited' packages, all no shows and late cancelation to fully booked class will automatically deduct one day from your membership, in other words your membership will expire one day earlier.

 

LATE ATTENDENCE

Please arrive at least 10 minutes before class. If you're running late and have not notified the studio via email, whatsapp or phone your spot may be given to a standby member. Please note, our instructors has a right to not allow you, 5 minutes after class starts, and the person who is late is considered as absent. 

For safety purposes new students should be prepared at least 10 minutes before class for a proper orientation to the Megaformer. We take our health and safety requirements seriously, so there is no exception to a proper introduction before your first class.

In order to maintain the integrity and flow of classes, and in consideration for other members, please be on time for class. 

 

WAITLIST

If the class that you want to attend is full, you can join the waitlist. If a spot opens up, you will be notified by email, whatsapp, or phone depending on the preference in your request. Once your approval obtained, credit will be reduced from your account, and you’ll be registered for class. To join the waitlist you must have a class credit in your account.

 

GRIP SOCKS

Grip socks are required for Megaformer classes. Where your feet go, your head and hands will follow. Wearing grip socks ensures the cleanest surfaces on the machine and floor, but most importantly a safe workout. Regular socks or bare feet are not permitted in the studio.  If you forget yours, we have them at the studio available for purchase.